FAQ

How it works
  • Create a Gig - ign up for free, set up your Gig, and offer your work to our global audience.
  • Deliver great work - Get notified when you get an order and use our system to discuss details with customers.
  • Get paid - Get paid on time, every time. Payment is transferred to you upon order completion.

 

What can I sell?

Be creative! You can offer any service you wish as long as it's legal and complies with our terms. There are over 100 categories you can browse to get ideas.

How much money can I make?

It's totally up to you. You can work as much as you want. Many sellers work on SmallJobs full time and some keep their 9-5 job while using SmallJobs to make additional income.

How much does it cost

It's free to join SmallJobs. There is no subscription required or fees to list your services. You keep 80% of each job you complete.

How much time will I need to invest?

It's very flexible. You need to put in some time and effort in the beginning to learn the marketplace and then you can decide for yourself what amount of work you want to do.

How do I price my service?

You set your pricing at $5 and then offer extra gigs at additional pricing from $5 to make even more money.

 

How do I get paid?

Once you complete a buyer's order, the money is transferred to your account. No need to chase clients for payments and wait 60 or 90 days for a check.

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Buyer Communication FAQs: Order Completion & Follow Up


When I deliver the order, what can I say to ensure positive feedback and try to encourage my buyer to buy again?

This depends on your Gig.  Some Gigs lend themselves to one-time sales.  For example, someone may only get married once, hopefully, and they may only need wedding invitations once.  This does not mean, however, that you shouldn’t still try to encourage more purchases.  In this instance, the person may know someone who is getting married, may be a wedding planner using SmallJobs, or may decide they love your work so much they want to share it with friends on Facebook.  

The best message to send when delivering involves a couple of key components.  First, you will want to let the buyer know to contact you before leaving a review.  You want to give the buyer a chance to ask for revisions first.  Then, you will want to have something in the delivery message that asks them to share your work.  A sample response is below:

Here you go!  Please let me know if you need any changes to the work before leaving a review.  You can do this by contacting me via inbox or hitting the “request revision” button.  If you’re 100% satisfied, consider leaving a review as that helps me out.  If you are pleased, consider sharing my Gig on social media and/or referring me to someone you think would benefit from my services.  Check out my other services on SmallJobs.

If there is another service you need that I do not offer here on SmallJobs, please do not hesitate to ask if I can help with that need.  If I cannot, I will point you to someone who can.

As you can see, this message gives the buyer clear instructions on how to get changes, lets them know a review is appreciated without being pushy, and encourages them to share your work or ask for a specific service.  This comprehensive message will help you gain the buyer’s respect by showing that you value the work you do.  That can go a long way in getting more sales from the buyer.  Plus, the review they leave will be positive because you gave them a chance to have revisions, and as we know on SmallJobs, reviews are everything.


Is there an appropriate message to send if I do not get a review?

Before answering this, it is important to note that not everyone gives reviews.  Think about when you purchase something online.  Is leaving a review the first thing to cross your mind?  While asking for a review outright would be pushy, you can approach it from the perspective of just wanting to ensure everything was okay, and that if it was, a review helps.  A sample message is below:

I noticed you left no review yet and I wanted to ensure everything was delivered as expected.  Should you need changes, let me know.  Otherwise, a review helps me here.  I’m sharing this because SmallJobs automatically closes an order page three days after I deliver, and I want a chance to either make changes or let you leave feedback.

In this message you are simply ensuring they need no more revisions and educating them on SmallJobs’s policy for closing Gigs.  Sending this message while the Gig is shown as delivered and before it closes is ideal.  Anything after that may be unwelcome.


Is there a way to follow up after a sale that could help increase the chance of another sale?

There is no standard way to do this.  However, following up in a way that shows appreciation for the buyer’s business is the best way.  This way you are putting your name in front of them without a sales pitch, and buyers remember this human touch in a digital marketplace.  The following message is one I send after every sale is complete.  The response I get is always warm with gratitude, and many buyers continue to work with me because of this approach.  This approach also involves sending a small gift such as a free e-book on the genre of your Gig or a personalized thank you card that they can give to customers.

Hello again.

I wanted to touch base with you here and thank you for being a valued customer.

As can often happen when we all do business with lots of people, we forget to express gratitude and simply get distracted by what’s in front of us at the moment.  Conscious of that fact, I thought I’d reach out to express my gratitude for your business and say thank you for playing your part in my SmallJobs journey.  Attached is a token of my appreciation.


I encourage you to create a template for a follow up note, that you can customize for each customer. It’s little things like this that go a long way when building lasting relationships with your clients.

 

Buyer Communication FAQs: Questions During an Order


How do you deal with a client who changes the project requirements halfway through the Gig and expects you to do extra work at no extra cost?

Some customers will be problematic when it comes to expectations.  The important thing to remember is that you are developing a relationship, and that requires compromise sometimes.  If someone is rude and critical, you have to ask yourself, “Do I want to work with someone like this?”  Or if someone is genuinely unorganized and realizes they missed an important part of the brief, you may want to meet them halfway and only charge half of your fee for the extra work as a one-off goodwill gesture.  Below is a sample response for a situation like this:

Thank you for the updated information.  I appreciate that as it helps me do the job well.  I recognize that sometimes we may remember something after the fact that is pertinent to the project.  In this case, I will gladly be willing to do this extra work for you.  Please know that in the case we work together in the future, I normally do charge for any new project request after the project has started.

If you decide you cannot do the work you can cancel the order, which should always be a last resort, or you can send a message like the one below:

Thank you for the new information.  As stated in my Gig (or “during our initial communications”) the terms of my service only cover what we have agreed upon to this point.  In order to take on this extra work, I would have to charge you $x and it would take x days.  Please let me know if this works and I can send a custom offer.

In both cases, you are showing appreciation for the information and explaining your policy along with how you will handle the new task.  This is both considerate and assertive at the same time, and if a buyer recognizes your worth, they will be grateful and agree to your new terms.


What can I say if a buyer states they want to work with me but I do not hear from them for a couple of days?

In this situation, you have every right to follow up.  Again, how you do so is the important part.  You want the sale, or at least to show you are classy.  So you will want to respond in a way that asks why they have not ordered.  This gives them a chance to respond honestly and allows you a chance to follow up if they simply need more information.  A suggested response is below:

I was wondering how your Gig selection is coming along.

Every week I get dozens of inquiries and realize that not all of them are imminent.

However, I’m always interested in getting feedback and hoped that you’d let me know if:

  1. You are still finalizing details
  2. You felt that the price point was too high for your budget
  3. You have placed your order elsewhere
  4. You have changed your mind and are looking at other marketing mediums

It would be awesome to get your feedback.

As you can see, this asks the buyer for specific feedback so that you can get an answer and write an appropriate response.  No matter what the response, thank them for taking the time to write back.


Things to Consider When Messaging

While your goal is to get more sales and become a successful seller on SmalJobs, nothing substitutes the hard work and relationship building it takes to get you there.  Sprinkle in a little patience and kindness, and you have a recipe for increased sales.  While you can do things such as market, upsell an order, offer specials on the next order, or give a free Gig with the purchase of another Gig, these sales techniques may not get the lasting repeat buyers that are like gold on SmallJobs.  Repeat buyers signal several things.  It means they trust you, value your work, and would rather not start from scratch with a stranger.

The focus of any response you have for any question should have two consistent elements: did you answer the question human to human, and did you educate the consumer?  If you do these two things, you are adding value and laying down the foundation for a long-term and trusting relationship with your buyers.  Sure, it may take a little longer to close a sale.  It may be a little more work and not the quick hit you imagined.  But when people feel like you really care and want to help, on a digital platform such as this, opportunities are abound.  The opportunities open up because people want to work with real people who care.  It is human nature, and there is no magic bullet for that.

The next time you get a question and you are not sure what to do, consider the following:

  • Stop and think so that you can evaluate the question and respond the right way without haste.
  • Say please and thank you.  Manners matter.
  • Use names, including the buyer’s name and yours.
  • Be honest.  It really is the best policy.
  • If you cannot help, point the buyer to someone who can.

 

5 Tips for Making That First Conversation with A Seller Successful

Finding a freelancer to help you with your quality work can take some time and patience. Perhaps you find someone who you would love to work with, but you see that they are on vacation. Now what? Or maybe you find that perfect seller who is unavailable to take on your order due to being overbooked. You start to brim with frustration. Or perhaps you opted for SmallJobs’s Request a Gig® tool and are getting poor responses from sellers. Do not let any of these scenarios scare you from working with freelancers on SmallJobs.

Being a buyer puts you in a unique position. You are in a marketplace where you can pick and choose your seller. This allows you to piecemeal a project and not have your inbox flooded with emails. You can control the process quite well. Just like a buyer deserves a certain level of communication when communicating with a seller, sellers also need to be communicated with in a specific manner in order for you to get the most from your buying experience. Below are some tips to help you have a successful and enjoyable experience on the platform with a seller.

 

Plan It Out

You may come to SmallJobs with the notion that someone else is going to tell you exactly what you need and how to get it done. While this is ideal, SmallJobs offers many micro-services that specialize in a niche. And while some sellers sell services that cover many aspects of a niche, like web design or graphic design, do not rely entirely on the seller to lay out a plan for you.

Coming to a seller with a plan of what you need is like going to a tailor with specific measurements. You get the best results the first time around. Because some sellers can be busy, coming to them with a plan allows them to respond in kind with how they can help and for what price. This also avoids a buyer’s worst fear — being taken for a ride and spending a ton for it. SmallJobs has protections in place if this happens, and while it is not the norm, coming to a seller with a plan helps ensure you are not getting fed information just for a sale.

 

Research and Ask for Samples

Before you communicate with a buyer, do your research. See what Gigs are available. Check out packages and extras that are offered. Also, read the description and FAQ carefully. By doing this you are arming yourself with all the information you need to negotiate for a fair price. You may find that you need to adjust your budget to save some money or that you need to adjust your buying needs. That way when you go to the seller you can have an idea of what you are getting and what the comps are in that category.

Think of it like real estate. You do not buy a house before knowing what it offers and for how much. It allows you to adjust your needs and ask for them at the right price with confidence. Sellers appreciate when a buyer has done their research and charges appropriate prices. This can shorten the initial phase between communication and purchase as well as how soon you get your order.

In addition, read the reviews and look at the seller’s portfolio samples. This is like getting an inspection done on a house. You have what you want, but you want to take the final steps to ensure you are really getting what you think you are. Samples show you the true work a seller can do. Again, this not only helps you but also holds a seller accountable for their promises and lets them know you are sincere in your interest to work with them. And if they cannot deliver samples, feel free to politely decline and look elsewhere if you do not feel comfortable without the proverbial inspection.

 

Avoid Vagueness

In a digital marketplace where communication is key, being vague can get you poor results. This is no more important than the initial conversation. Any conversation that does not clearly express your reason for holding it and what you need can lead to a frustrating exchange or a long search for a service that could still not meet your expectations. Sellers can only go off of what you share with them. So share as much as you think is fit to ensure you get your point across. Even if it is three or four messages, be clear about your needs.

When communicating your needs, avoid generalizations. Instead, try to offer a description of what you need, or point the seller to a sample you like. This allows the seller to get the work done right, saving you both time and money. Some sellers also do not offer revisions for free, so having to ask for changes because you did not clearly state what you needed beforehand can be costly. Likewise, some sellers offer one or two modifications, which you can access by access when a seller delivers a sale. You will see a button that allows you to request a modification. Feel free to type up a Word document if you need to with an outline and key points. The clearer you are, the better the results will be.

Statements like “I need a great looking logo for my dog business” or “I need an article about vegetable benefits” are examples of being vague. The seller may decide to proceed with this and deliver something amazing but not what you really had in mind. Avoid being vague at all costs unless you truly do not know what you want. In that case, seek out several sellers’ opinions and average out the advice with some of your own research so that you can approach a seller with a clearer plan in mind. Sellers do not mind educating buyers as long as it leads to a clearer idea of your needs and a potential sale.

 

Be Kind and Rewind

In that initial conversation with a seller, remember that there is a human on the other side of the screen. Being kind will encourage a seller to want to do better work. People like being treated well. Saying hello, sharing something personal, asking a question about the seller’s day or how they learned so much about their area are really great ways to build a positive rapport that can give a more personal touch to your work. Sellers are not robots. Some work second jobs, have families, live under different circumstances, and have different beliefs. Treating a seller with respect and kindness gets you more than being direct and to the point does. It may even make the seller feel more special, which will benefit your further interactions and work received on SmallJobs.

This goes for conversations beyond the first one as well. When orders are delivered or you are given some work to review, kind and constructive criticism goes a long way. A seller may not know they can do something differently. And sellers appreciate the opportunity to make changes to your work before you review it. Moreover, sellers are always improving their craft and your feedback is a part of that process.

 

Ask Questions

If you were to have specific dietary restraints and needed to clarify how a dish in a restaurant was made, you would want to ask the waitstaff that question. Communicating with a seller for the first time is no different. Perhaps you have a set budget, or you have specific time restraints. Perhaps you are not clear on what an offered extra is or what something in the description means. Ask the questions you need to understand. At the end of each exchange with a seller, it is your order on the line. Your order matters, whether it is a $5 order or a $100 order, ask questions for clarity. This shows the seller you are serious about your job’s end result and that you want to know what you are getting. This can also weed out sellers who may not be able to meet your needs. Do not be afraid to ask questions or think that you have to accept what is stated. Sellers expect to be asked questions, and this can help them give you the right price or think of something they would not have otherwise thought of. Questions can help you hone in on that seller that fits you just right like location can help you find that perfect home.


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